We Stand by Acumatica’s Customer Bill of Rights Because Customers Deserves to be Treated Right

Choosing the right solution doesn’t stop at researching what the product can do, you must also select the right team to guide and support you through every steps of your project. Unfortunately, business solution vendors don’t always have their customer’s best interest at heart, creating a huge challenge for them.

Having helped over hundreds of clients harness the power of their business management solutions, we understand your reality. We strongly believe in forging strong alliances with our clients, standing by them throughout their solution implementation initiatives.

We stand by Acumatica’s Customer Bill of Rights because we believe in protecting customers against unscrupulous practices.

Acumatica’s customers have a right to:

1.Easy to understand and not frequently modified End User Licensing Agreement (EULA)

2.A flexible, open platform for rapid integrations

3.Consumption-based licensing that does not inhibit business growth

4.Sustainable pricing with annual increases of no more than 3%

5.ERP implementations without hidden fees

6.Deployment flexibility

7.Ownership of and access to THEIR data, anytime

8.Consistent, 24/7 customer service

9.Local business expertise

10.Dual layers of support

For example, Acumatica’s unique pricing structure is based on the computing resources you use, not on the number on users permitted into the system. You are not required to pay for additional licenses, even when you add casual users, suppliers, and customers to the mix. The pricing is based on what applications you want to use now; what type of license you choose (SaaS Subscription, Private Cloud Subscription, or Private Perpetual License); and what your projected level of consumption is based on the volume of your business transactions and data storage. Customers should not have to lose sleep over additional costs limiting their growth.

Another example, Acumatica offers both public and private cloud deployments, which can be switched as needs change. Data ownership? It’s your data, and you can access it at any time. Acumatica also provides a fully integrated, innovative, and constantly improving solution based on an open, flexible platform.

If you are seeking a reliable, affordable, innovative and trustworthy cloud ERP, you’ve found it. Contact our team with any questions and/or to request a personalized demonstration.


Since 1987, we helped over 100 clients successfully implement their ERP solutions. We are an Acumatica Silver Certified Partner with a solid experience in manufacturing, distribution and service management industries. We believe in forging strong alliances with our clients, standing by them throughout their digital transformtation to stimulate a rapid return on investment and deliver exceptional client experience. Here at Trellisys, we thrive when you thrive.

755 St. Jean Blvd., Suite 400
Pointe-Claire, QC H9R 5M9



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