1. Scheduling and Dispatching
These allow you to deploy service resources (people, equipment, parts) efficiently. They are the key functionalities in a Field Service Management system. Your system should let you schedule emergency calls, along with previously scheduled calls. The system should let you minimize travel time and integrate with GPS to determine the best route to reduce costs and increase customer satisfaction.
2. Mobile Technology
A modern Field Service Management system must be mobile-enabled, it allows technicians to stay in touch with the information they need: the next customer to visit, the best road to get there, the equipment that needs to be repaired, record time spent and parts used, and so much more.
4. Inventory Management
Your system should provide you with an accurate view of your inventory (parts and repair tools) across multiple warehouses and vehicles. This is essential to provide your technician with what they need, where and when they need it to prevent wasting time.
5. Integration with Back-End Systems
To eliminate errors and delays, your system must be integrated with your ERP and financial/accounting solutions as well. Integrated ERPs and FSM keeps everyone on the same page, giving you a company-wide visibility at all time.
Make sure your system lets you access the ocean of data it gathers such as repair and maintenance activities, labor costs and revenues, materials and equipment, customer relationships, inventory usage, and more. Accessing all this information will give you a company-wide visibility and will allow you to take good decisions at all time.